- structural techniques for conflict resolution
- Глоссарий к книге Мэсконаструктурные методы разрешения конфликтов- "четыре метода разрешения конфликтов: уточнение перспектив, связанных с должностными обязанностями; использование механизмов координации и интеграции; установление новых, более сложных целей; использование механизма поощрений."
English-Russian glossary of the book Meskon. 2014.
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