- model, customer expectation
- Глоссарий к книге Мэсконамодель потребительских ожиданий- прогноз, основанный на изучении потребителей организации.
English-Russian glossary of the book Meskon. 2014.
English-Russian glossary of the book Meskon. 2014.
Customer satisfaction — Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as the number of customers, or percentage of total… … Wikipedia
Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… … Wikipedia
Customer experience — (CX) is the sum of all experiences a customer has with a supplier of goods or services, over the duration of their relationship with that supplier. From awareness, discovery, attraction, interaction, purchase, use, cultivation and advocacy. It… … Wikipedia
Loyalty business model — The loyalty business model is a business model used in strategic management in which company resources are employed so as to increase the loyalty of customers and other stakeholders in the expectation that corporate objectives will be met or… … Wikipedia
модель потребительских ожиданий — Прогноз, основанный на изучении потребителей организации. [http://tourlib.net/books men/meskon glossary.htm] Тематики менеджмент в целом EN model customer expectation … Справочник технического переводчика
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